FAQ

When starting to ride – take it easy. Starting on ground level, check all functions. Do check thoroughly the front and rear brakes and check whether the transmissions are securely and tightly fitted. Do not lean backwards or jump with the Me-Mover.

As we have test assembled all Me-Movers, there will be slight scratch marks on the folding mechanism because it has been tuned to be tight and well fitting. Due to the very tight tolerances this is necessary.

If there are other scratchmarks on parts that are visible when assembled together, it is a fault, and you should report this to us, with images and detailed written description. Write to support@me-mover.com in this case and we will help you with utmost care.

Fold a Me-Mover – watch the video

The quality is really high. The Me-Mover FIT is produced in China by a company delivering high end products to Japan and Europe. When you ride your Me-Mover, you will find the quality impeccable and made in very high standards. All aluminium is T6, hardened in high quality.

Tighten the transmission

To fold, remove safety pin. Then you will need to lock/apply the front brake, push the steering column forward with some force (using the shoulder). This will move the locking pin upwards and make it possible to move – then you can release the locking bolt. Without pushing the steering column, the locking bolt should be tight and can’t be pulled out. It should not be possible to tighten the bolt so much that it cannot fold.

It is very important to fine tune the transmission as the last step when assembling the Me-Mover. Here the wheels should be perpendicular to the ground and align vertically to the steering column.

See the instructionvideo here

Depending if you order has shipped a colour change might still be possible but cannot be guaranteed.

The Me-Mover is supplied with reflectors, but not lights. You can buy frontlights and rearlights and other accessories in the webshop.

We recommend a riders minimum weight to be 30 kg. Maximum weight should not exceed 120 kg.

It all depends on the user. It ranges from regular walking speed to fast cycling speed. You will have no trouble keeping up with the flow on the bike path.

We have used a lot of effort and tests to develop a simple, yet functional and safe footstrap. The foot strap is easily adjusted with an adjustment screw, and is open on one side so you can easily hop off your Me-Mover in a sticky situation.

We have designed a specific loop in the centerblock for the lock, where you can use an ordinary cable-lock for bicycles and lock it to a fixed object.

The Me-Mover has a very simple folding mechanism that takes just a few seconds to fold!

Yes, The Me-Mover fit and the Me-Mover Speed.

Different colours available.

While easy to learn, the Me-Mover is an exercise tool, so some effort is required to power it. You can choose your own speed, from walking speeds up to cycling speeds.

The Me-Mover weighs around 23 kg, where 60% of the weight is in the transmission / pedal arms.

We sell a light-weight front rack that can carry a load of up to 15kg.

For minor repairs, customers can use the online user manual as an instruction guide. To get a list of repairs that you can do at home, please find the relevant section in the Contents on page 2. If there is something you cannot fix, please get in contact with either Me-Mover at support@me-mover.com or your dealer.

In the case of major breakage or damage to the frame or main parts, you must contact us at support@me-mover.com or your local dealer for further instruction and direction.

We will handle each repair individually.

Pump the tires to 5 bars or 72 psi (pounds per square inch) for best performance and riding experience.

You can do that online. Go to the registration page and enter the information required.

Yes, every purchased Me-Mover comes with a two year warranty, covering frame and fabrication errors. Warranty does not cover normal wear and wear parts. You can read the warranty conditions in our online Me-Mover user manuals.

Yes, the Me-Movers have been thoroughly tested, in lab and in real life usage. We have a test rig where the transmission has been tested for 2 years of simulated real life usage at maximum force without breakdowns or service.

Furthermore, we have carried out several lab tests that confirm the Me-Mover activates a whole range of muscles at once: upper and lower legs, glutes, core, lower back, arms (forearms, triceps, biceps) and pectoral muscles. It has also been proven that Me-Moving is incredibly low impact on the ankles, knees, hips and spine, ideal for recovering injuries.

Yes.

The three wheel design makes it a stable device. It is safer than for instance a bicycle since

A) You are driving it in an upright position, and have far better overview of the surroundings and traffic.

B) You can easily get off the Me-Mover, even when in motion. There is no frame hindering the motions of the legs/ feet.

C) it is three wheeled, which makes it safer to drive when wet than a normal bicycle and less prone to topple over.

The ergonomic stepping motion is very gentle on the knees, and great for someone recovering from knee injury. Although Me-Moving is a high intensity workout, the soft landing protects your joints, and has less impact than even walking!

Depending on the state you live in, you may be legally obligated to wear a helmet. Please check your local road laws before riding your Me-Mover.

In Denmark, you can pick up your products yourself – you need to choose this option in the payment flow.

If you have ordered more than one Me-Mover, this can reduce the transport price. For questions about transportation – contact us here: support@me-mover.com

For minor repairs, customers can use the online user manual as an instruction guide. To get a list of repairs that you can do at home, please find the relevant section in the Contents on page 2. If there is something you cannot fix, please get in contact with either Me-Mover at support@me-mover.com or your dealer.

In the case of major breakage or damage to the frame or main parts, you must contact us at support@me-mover.com or your local dealer for further instruction and direction.

We will handle each repair individually.

We always ship your product as soon as possible.